Service Availability

1. Service Availability Standard

SiteSecura is engineered to deliver dependable, high-performance access to automated website security assessments, interactive audit dashboards, historical trend tracking, and continuous monitoring.

However, unless a separate written enterprise agreement executed by an authorized officer of SiteSecura expressly provides otherwise, SiteSecura does not guarantee uninterrupted, error-free, or zero-downtime platform availability.

2. Possible Service Interruptions

Service accessibility and scan performance may be impacted from time to time by:

• Planned system maintenance, security upgrades, and routine software deployments;
• Emergency hotfixes required to mitigate unexpected operational or security vulnerabilities;
• Cloud hosting provider infrastructure disruptions, hardware faults, or power outages;
• Upstream Internet transit congestion, routing anomalies, or Tier 1 fiber cuts;
• Global DNS resolution propagation delays or regional DNS service failures;
• Distributed denial-of-service (DDoS) attacks directed against our network or upstream providers;
• Third-party dependency outages (e.g., payment gateways or authentication providers); or
• Circumstances beyond SiteSecura's reasonable foresight and control.

3. Scanning Operations & Delays

Individual scans are queued and executed asynchronously across background task workers. A scan may experience delays or fail to complete due to:

• Global scan queue depth during peak traffic surges;
• Target web server unresponsiveness, slow TLS handshakes, or TCP connection timeouts;
• Rate limiting or web application firewall (WAF) blocking initiated by the target server;
• Temporary DNS resolution failure for the target domain; or
• SSRF safety triggers disallowing private or non-routable destination IPs.

Important: An incomplete or failed scan does not necessarily indicate that your website is insecure or offline. It may reflect network packet loss or target-side edge blocking.

4. Automated Monitoring Operations

Subscribed accounts with monitoring enabled receive automated periodic checks (weekly on Basic, daily on Pro and Agency plans).

Monitoring functionality is delivered on a best-effort operational basis. SiteSecura does not guarantee the detection of every configuration modification, instant alert transmission, or uninterrupted monitoring continuity. Users must not rely solely on SiteSecura as their exclusive monitoring mechanism for mission-critical infrastructure.

5. Alert Delivery Factors

Security notifications and SSL expiration warnings depend partially on external transit networks and receiving email servers.

An email alert may be delayed, rate-limited, filtered to spam folders, or rejected by the recipient's mail server. We recommend adding our sending domains to your organization's email allowlist.

6. Scheduled & Emergency Maintenance

To maintain high security and performance, SiteSecura performs regular infrastructure maintenance and database optimizations:

• Scheduled Maintenance: Where reasonably practicable, advance notice of major maintenance windows expected to cause service degradation will be posted in advance; and
• Emergency Maintenance: Urgent patches, critical bug fixes, or infrastructure isolation required to protect customer data may occur without prior notification.

7. Third-Party Dependencies

SiteSecura relies on specialized external providers for authentication, payment processing, and network caching. An upstream incident affecting these partners may temporarily impact corresponding features on SiteSecura.

A full inventory of third-party services is maintained on our Subprocessors & Third-Party Services page.

8. No SLA Disclaimer

This document is published solely for informational transparency regarding operational practices. Nothing herein shall be construed as a binding service-level agreement (SLA), an uptime warranty, a service credit schedule, or a legally enforceable performance guarantee.

9. System Status & Telemetry

For real-time operational indicators and component health, visit our official system status dashboard:

10. Support Contact

If you experience service interruptions or need operational assistance: